Managing Conversations With

People In Difficult Situations

Enhance the abilities of people who support those in difficult and vulnerable situations. From managers and HR teams to telephone support and care workers.
Learn how difficult emotions mean different things to each of us. Understand how key questions and Deep Listening can provide perspective and clarity for the person you are supporting.
Improve how you manage your own state to help you recharge & refocus. Learn how to defuse angry, aggressive and overwhelmed people.

One day course onsite - 5 Hours

Tailored plan of action for each individual

Nudge Course to help bring effective techniques into your daily routine